IT Service Desk Analyst – Lae

IT Service Desk Analyst – Lae

POSTED 11 Sep 2023

Trukai Industries Limited is seeking interested applicants to join our Information Technology team as an IT Service Desk Analyst, based in Lae, Morobe Province. This position will report directly to the Information Systems Manager. 

The IT Service Desk Analyst is responsible for providing professional Customer Service and efficient Technical Support to customers within performance standards and levels in the Primary Location.

Key Requirements
  •  A Diploma or Bachelor in Computer Science or Business Information Technology  

  • Minimum 2-3 years experience within an IT helpdesk/1st – 2nd level support

  • Sound working knowledge of Microsoft platform – Windows 7, Windows 10, Outlook, Networking, Windows Server 2012

  • First call resolution

  • Good communication skills (written and spoken)

  • Good customer service skills

  • Analytical, logical, structured problem solver

  • Ability to adapt to an evolving environment together with a flexible, positive attitude  

Interested applicants should address their applications to:
Human Resources Business Partner  
Trukai Industries Limited
P O Box 2129, 
Lae 411
Morobe Province 
Or email to 
Closing date:  22nd September, 2023